Relationships between service providers and customers are important for achieving high levels of customer satisfaction and loyalty as service management scholars have shown. Building from existing theories, the author proposes that relationships between service providers are another important contributor to customer outcomes. When service processes are highly interdependent, uncertain, and time constrained, relationships between service […]

Ever wonder how a company tracks costs in a business? Are there costs that are not necessarily a payment or money transaction? How can it be tracked and reduced? In business and in everything we do in life, when an investment is made we always look for something in return. This does not always mean […]

Many companies have been juggling the idea of outsourcing and have researched its benefits before making the decision to contract some of their business processes to another company. In this blog we will clear up some of the frequently asked questions about outsourcing. 1.       What are the benefits of outsourcing? · Improve company focus · […]

As we all know in life there are many costs involved to sustain and prolong one’s life span and it is no different to any company. Company costs are carefully monitored and budgeted, but how is this done? How is it categorized? How does a company know how to allocate monies to different departments? Does […]

Recruitment is known as a process which organizations use to attract and select suitable candidates for jobs within its establishment. This can be done through in-house management, human resource or recruitment agencies. Positions may become available by either employee resignation/termination or company growth or expansion. The positions are discussed by management to determine the feasibility […]

What is innovation? Which companies are leaders in innovative ideas to keep the business afloat or ahead? What are some examples of innovation? How do I get ideas that can make my company be more successful? Innovation is a process, product or idea, which is used to improve your business, penetrate markets, or create more […]

What is Consumer Behavior? It is the study of consumers and the processes they use to choose, consume, and dispose of products and services. A more in depth definition will also include how that process impacts the world. Consumer behavior incorporates ideas from several sciences including psychology, biology, chemistry and economics. How many times throughout […]

According to Wikipedia “recession is a business cycle contraction. It is a general slowdown in economic activity. Macroeconomic indicators such as GDP (gross domestic product), investment spending, capacity utilization, household income, business profits, and inflation fall, while bankruptcies and the unemployment rate rise” (http://en.wikipedia.org/wiki/Recession) The quick fix is easy.  The economy worsens and customer confidence […]

Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customers’ expectations.  It is used as a key performance indicator on how a product affects its target market and will also give marketing methods for penetration or expansion in further target markets. To gain information on customer satisfaction,  […]

What are most the popular business solutions? How can a business make daily operations easier and more effectively? Are there ways to create methods that are cost effective, dependable, easily managed solutions? What are some challenges most business encounter? In every business, large to small, issues frequently arise that can lead to loss of income/contracts, […]