Relationships between service providers and customers are important for achieving high levels of customer satisfaction and loyalty as service management scholars have shown. Building from existing theories, the author proposes that relationships between service providers are another important contributor to customer outcomes. When service processes are highly interdependent, uncertain, and time constrained, relationships between service […]

Many companies have been juggling the idea of outsourcing and have researched its benefits before making the decision to contract some of their business processes to another company. In this blog we will clear up some of the frequently asked questions about outsourcing. 1.       What are the benefits of outsourcing? · Improve company focus · […]